Common questions & issues

Please read the section below corresponding to the version of OneCast that you’re using.

OneCast for Mac

I'm getting the "there are no consoles linked to your account" error

You need to link your console to your Xbox Live account using the official Xbox app. Please follow these steps:

  1. Install the official Xbox app for iOS or Android.
  2. Select the “consoles” button on the top right of the Xbox app’s home screen:
  3. Select “Add an existing console
  4. The app will instruct you to turn on your console and sign in with your account.
  5. After you turn on your console and sign in with your Xbox Live account, your console will show the “Set up remote features” screen. Select “Enable“.
  6. After a short wait, the Xbox app will ask you to give the console a name.
  7. You’re done! You may now register your console with OneCast.

Which features are currently not supported by OneCast?

The following features are currently not supported by OneCast for macOS:

  • Microphone for voice and in-game chat
  • Connecting to your Xbox while away from your home network

We are planning on adding the above features to a future update to OneCast.

What are the system requirements?

In order to use OneCast for macOS, you must have:

  • A Mac running macOS 10.15 (Catalina) or higher
  • Xbox Series S, Xbox Series X or Xbox One console (Xbox 360 or other consoles are not supported)
  • A home network (generally provided by a router etc), to which both your Mac and Xbox are connected

Is it possible to connect to my Xbox when I'm away from home?

Unfortunately this is not currently possible but we are working on bringing this feature to OneCast and hope to include it in a future update.

I never received my license key after purchasing through the website

Please check your spam box, as the emails we send out containing license keys occasionally get incorrectly flagged as spam.

If your license key is not in your spam box, please drop us an email at support@onecast.me using the email address that was used to make the purchase, and we’ll get back to you as soon as possible.

I’ve lost my license key

If you’ve lost your license key, please drop us an email at support@onecast.me using the email address that was used to make the purchase, and we’ll get back to you as soon as possible.

OneCast for Android

I am experiencing regular video freezing when streaming

Some Android devices (notably the Samsung Galaxy S series) are affected by a network performance issue when using 2.4GHz WiFi networks. With such devices, if you are connected to a 2.4GHz WiFi network then you may experience intermittent freezing of video during streaming (say freezing for 0.5 seconds, every few seconds). In order to mitigate this issue you have two options: the first is, simply connect to a 5GHz WiFi network instead of 2.4GHz. The second option is to place your Android device into flight mode, then re-enable WiFi (with flight mode still enabled) before you begin streaming.

Which features are currently not supported by OneCast?

The following features are currently not supported by OneCast for iOS:

  • Microphone for voice and in-game chat

We are planning on adding the above features to a future update to OneCast.

What are the system requirements?

In order to use OneCast for Android, you must have:

  • An Android device running Android 5.0 (Lollipop) or higher
  • Xbox One console (Xbox 360 or other consoles are not supported)
  • A home network (generally provided by a router etc), to which both your Android device and Xbox One are connected

Is it possible to connect to my Xbox One when I'm away from home?

Unfortunately with the release of the 10.0.17763.4088 OS update for the Xbox One, playing over the internet with OneCast is no longer possible.

I never received my license key after purchasing through the website

Please check your spam box, as the emails we send out containing license keys occasionally get incorrectly flagged as spam.

If your license key is not in your spam box, please drop us an email at support@onecast.me using the email address that was used to make the purchase, and we’ll get back to you as soon as possible.

I’ve lost my license key

If you’ve lost your license key, please drop us an email at support@onecast.me using the email address that was used to make the purchase, and we’ll get back to you as soon as possible.

OneCast for iPhone, iPad and iPod touch

Which features are currently not supported by OneCast?

The following features are currently not supported by OneCast for iOS:

  • Microphone for voice and in-game chat

We are planning on adding the above features to a future update to OneCast.

What are the system requirements?

In order to use OneCast for iOS, you must have:

  • An iPhone, iPad or iPod touch running iOS 10 or higher
  • Xbox One console (Xbox 360 or other consoles are not supported)
  • A home network (generally provided by a router etc), to which both your iOS device and Xbox One are connected

Is it possible to connect to my Xbox One when I'm away from home?

Unfortunately with the release of the 10.0.17763.4088 OS update for the Xbox One, playing over the internet with OneCast is no longer possible.

Contact us

Do you have a question, comment or bug report?
Do not hesitate and contact us.

If you are already using OneCast, we recommend that you get in touch with us through the in-app technical support interface rather than contacting us here (because then useful diagnostics will be provided to us, and you are able to attach images etc). In order to access in-app technical support, on macOS select Help – Contact technical support and on Android/iOS select Settings – Technical Support.